Refund policy

Return Policy

At Chalk Designs, your satisfaction is our priority. Because our products are custom-made to your specifications, we are unable to accept returns or exchanges on personalized or custom orders. However, if there is an issue with the quality or accuracy of your order, please reach out to us within 7 days of receiving your item and we will do everything we can to make it right — whether that means a correction, replacement, or another solution that works for you.

For non-custom, unembroidered items, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at info@itschalk.com. If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items Custom and personalized items cannot be returned. We also do not accept returns on sale items or gift cards. Please get in touch if you have questions about your specific item.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds We will notify you once we've received and inspected your return and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact us at info@itschalk.com.

We stand behind our work and are committed to making sure every customer walks away happy. If something isn't right, just let us know — we're a family business and we truly care about getting it right for you.